TicketMaster – intelligent sorting system, up and running in no time
Reduce your workload and speed up customer-request handling with an AI-powered categorisation engine, deployable on-premises or in your private cloud.
In many operations—private help-desks, back offices or public service counters—the volume of e-mails, tickets and forms soon outstrips manual capacity. Conventional automation tools demand huge training datasets and seize up whenever the business taxonomy changes. Built to avoid those pitfalls, TicketMaster instantly classifies every request against your existing taxonomy, no matter how complex, or—if you are starting from scratch—creates a relevant taxonomy from your own tickets in minutes.
How it works?
- Input capture – e-mails, web forms, JSON/CSV exports or API feeds.
- Linguistic pre-processing – cleaning, normalisation, entity extraction and optional CRM/ERP linking.
- Language-model classification – assignment to the correct category in your taxonomy, or to 4. Confidence score & rationale – each decision comes with a numeric confidence indicator.
- Routing – category, priority and metadata are pushed to the target system (CRM, DMS, workflow).
- Continuous evolution – any change to the taxonomy is applied immediately; no re-training required.
Key Features
Automatic multiformat classification
tickets, e-mails, forms, recorded calls and CRM exports.
Advanced taxonomy management
mirrors your internal decision process and can build a new taxonomy from existing tickets.
Transparent decisions
confidence score and interpretable reasoning for every ticket.
Sovereign deployment
on-premises or private cloud
Seamless integration
ingests mail, API or export feeds and connects to CRM / ERP / DMS workflows.
Use Cases
E-commerce & Retail – Returns and refunds
- Automated refund and return claim handling.
- Minimized service delays & increased efficiency.
B2B services – Efficient support ticket management
- Efficient classification of support requests to optimize workflow.
- Automated dispatching of inquiries to the appropriate teams.
Local Government – Citizen requests
- Automatic classification and forwarding to the relevant department.
- Easing team workload and cut response times.
Pre-sales & inquiry routing – smarter incoming request handling
- Smart filtering and routing of incoming sales inquiries..
- Increased productivity & optimized workload distribution between AI and human agents.